Refund policy
Return, Refund & Replacement Policy
Last updated: 02 September 2026
We take quality seriously. Since our products are made in small batches with strict quality checks, we do not offer refunds, returns, or exchanges for change of mind or personal preference.
We accept:
- Exchange — for size issues only
- Refund/Return — only if the product is received damaged
Claim window
You must report the issue within 7 days of delivery.
Non-returnable items
All products except those covered under size exchange or damage are final sale — including innerwear, customised/made-to-order pieces, and sale/clearance items.
How to raise a claim
- Email us at nastysmallroom@gmail.com with your order number, issue description (size exchange or damage), and clear photos/video — within 7 days of delivery.
- Our team will verify the issue and share next steps within 24–48 hours.
- For size issues: once approved, we'll arrange a free exchange for the correct size, subject to availability.
- For damaged products: once approved, we'll arrange a free replacement. Refunds, where applicable, will only be issued if a replacement isn't available, processed to the original payment method within 5–7 business days of approval.
Cancellations
Orders can be cancelled free of charge only before they are shipped. Once shipped, cancellation is not possible, and the order will be covered under the size exchange/damage policy above upon delivery.
Contact us
Email: nastysmallroom@gmail.com
Phone: +91 98914 24240